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iController legacy user guide
Help & FAQs
Add new entities to Collections
Can I change my Collections email address?
Can I change the export/import times in Collections?
Can I see the workspaces of other Collections users?
Can I send reminders to contacts via postal mail?
Can I set logos and backgrounds at the account level?
Can I undo an executed workspace item?
'Days from due date:' calendar or weekdays?
Fix report download failures
Fix the 'Critical issue' error
Fix the "Template does not support the debtor's language" error
I'm not receiving undelivered email notifications. Why?
Is there a limit to the custom fields I can import?
How to export your data
Troubleshoot login issues
Use the company signature instead of a user signature
What happens when I block an account?
What should I do if my import or export fails?
Why should I set branding at the company level?
When does a Collections campaign expire?
Why are clients missing from my Collections tenant?
Why is an invoice not showing in the Collections portal?
Why is my correspondence email not pulling all checked invoices?
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eCommerce
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When does a Collections Campaign Expire?
The campaign process is executed every day at 2 am ET. So, if the expiration day is Today, the campaign status will be set to expire on the date at 2 am ET.
