Allocate payments to payment plans

When a payment is received for an account with an active payment plan, you can manually allocate that payment to the relevant plan and document. This updates the payment plan history and keeps your records accurate.

Steps

1. Go to the relevant account record.
2. Select Payment plan overview and then select a plan.
3. Use the Payment plan dropdown to select a document.
4. Select Allocate payment.

The payment is assigned and the History table is updated with a record of the allocation.

Troubleshooting

• Cannot change redemption amounts or due dates after saving. If you identify an error after a payment plan has been saved, you must delete and recreate the payment plan. See Edit or Delete Payment Plans for instructions.
• Document payments are automatically assigned to a payment plan. The matching interval - that is, the number of days before and after the redemption due date - determines which payments are matched automatically. Contact the Billtrust Support team if you want to change the matching interval.

Related Articles

• Create Payment Plans
• Edit or Delete Payment Plans
• Send Payment Plans to Accounts
• About Account Records
• About Document Statuses

Need Help?

If a payment is not appearing in the Payment plan overview after allocation, confirm that the correct plan and document were selected. Contact the Billtrust Support team for further assistance.