Envelope completed in CashApp but invoice still open in ERP

If an envelope is completed in CashApp but the corresponding invoice remains open in your ERP, it could be due to one of the following reasons:

  • The export file was not imported into the ERP

  • The invoice is not present in the Open AR file

  • Export file format or data-related issues

Troubleshooting

Confirm export completion:

  • Verify the export job completed successfully in CashApp.

  • Locate the export file in your SFTP export folder and confirm the timestamp.

Validate ERP import:

  • Check ERP import logs or scheduler to confirm the import job ran and did not error.

  • If errors occurred, review the error messages and correct mapping/format issues.

Confirm invoice presence in source AR:

  • Ensure the invoice exists in the ERP’s Open AR file with the expected identifiers.

Match data elements:

  • Compare invoice number, customer number, amounts, and currency between the export file and ERP records.