Q. I received a payment but I don't see it on the exception report nor do I see where it was processed.

A. Some virtual card workflows deliver two emails, one with authorization/access details and one with the remittance details needed to complete processing. If Billtrust receives only the authorization email without the remittance, we hold the payment until the second email arrives to ensure accurate posting. You can expect a brief delay between the two emails depending on issuer timing.

Before contacting Support, ask the issuer to confirm that both emails were sent. Have the issuer resend the remittance if missing.