Refunding Credit Card Payments through SPDC (Supplier Payments portal)

 

Refunds can be done through SPDC (Supplier Payments portal) for customers who use Billtrust as a Credit Card Payment Facilitator (PayFac).

In SPDC, search by the buyer name or invoice number. The option to refund will be listed at the bottom once the payment is selected.

Customers whose MID is owned by Billtrust can process refunds in SupplierPayments.com (SPDC) for payments up to 45 days old. To refund payments older than 45 days, either the card number will need to be entered manually, or a ticket will need to be submitted to Billtrust Client Services to process the refunds.

Refunds processed through SPDC do not reflect in Client Connect or eInvoice Connect (customer facing portal). If you need these refunds to reflect in Client Connect or eInvoice Connect, please reach out to Billtrust Customer Support.

Refunds for customers who DO NOT use Billtrust as a Credit Card Payment Facilitator (PayFac)

 

Refunds cannot be processed through the Billtrust system for customers who DO NOT use Billtrust as a Credit Card Payment Facilitator (PayFac).

In general, you will need to either process the refund through your bank or issue a credit for your customer's account.

If you would like to discuss moving to Billtrust as a Credit Card Payment Facilitator, please reach out to your Account Manager.