Send reminders via text message (SMS)

Remind customers about upcoming or past due payments by sending text messages to their cell phones. You can use text messaging as part of a multi-channel communication strategy.

Before you begin

Gather the phone numbers of the customers you want to enroll.

Instructions

Open a Support case and request that text messaging be activated; our team will handle the activation. If necessary, we'll create a plan for adding cell phone numbers to your Collections tenant. In the meantime, create your reminder templates and add SMS steps to all relevant procedures.

FAQs

Q. Can customers opt-in/opt-out from text messaging?

A. Yes. Customers must give their explicit consent before they can receive text messages. They can opt out at any time by replying with the word STOP.

Q: From which number is the text message sent?

A: 8001

Q: What happens if I'm missing a country code?

A: If a country code is missing, we'll add a code based on the customer's country.