Invoice Extract report: Fix document retrieval errors

The Invoice Extract report in Client Connect generates an error (Document retrieval failed, error code 322) when you select "Click Here to View These PDFs" if one of the invoice numbers in your list is a fabricated record. To resolve the error, the fabricated record must be removed from the list.

What is a fabricated record?

A fabricated record is a placeholder line item for a balance that has no associated PDF document. When a fabricated record is included in an Invoice Extract request alongside real invoice numbers, the report cannot retrieve the PDF for that item and returns an error.

How to fix the error

1.  Identify the fabricated invoice number by searching for it individually in the Invoice Extract report.

2.  Return to the Invoice Extract report input field.

3.  Remove the fabricated invoice number from the comma-separated list.

4.  Re-run the report with the corrected list.